5 RULES FOR EFFECTIVE TELEPHONE COMMUNICATION
Today the need to know how to manage work calls effectively and positively is a fundamental fact for the success of our activity. Due to the spread of teleworking as a result of the Covid-19 health emergency, almost all work communications are made by telephone or video calls. For this reason, it is important to know what the golden rules are to manage a work call well. Very often the phone rings during video meetings or while we are working on delicate business processes, and sometimes we are not ready to handle communicating with our clients in the best possible way. To avoid the risk of seeming rushed or of transmitting insecurity to our potential clients, it is convenient to equip ourselves with some simple rules and take advantage of the competitive advantage that modern remote secretarial services offer. 1) SMILE When we are face to face with a client we move within non-verbal signals (made of gestures, postures, expressions) that facilitate c...