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VOICEMAIL VS VIRTUAL SECRETARY

  Whoever begins an adventure as a freelancer or creates a company faces many challenges that surround their own activity on a daily basis. Tasks such as answering the phone, keeping accounts, keeping up with taxes will take up much of the day, reducing too much the time left to execute the essence of the work itself. Are there ways to optimize this? What tasks are worth outsourcing?   ACCOUNTING AND TAXES   The accounting of a company or a self-employed person, as well as the declaration of taxes, can be contracted at a low price to a specialized consultancy in this type of clients. They are in charge of carrying out all the procedures and preventing the client from incurring in tax crimes or forgetting to present some type of document to the relevant administrations. No one better than an expert to carry out this type of task, because being autonomous does not mean having to be a specialist in other legal or tax matters.   CUSTOMER SUPPORT   Telephone ...

5 RULES FOR EFFECTIVE TELEPHONE COMMUNICATION

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  Today the need to know how to manage work calls effectively and positively is a fundamental fact for the success of our activity. Due to the spread of teleworking as a result of the Covid-19 health emergency, almost all work communications are made by telephone or video calls. For this reason, it is important to know what the golden rules are to manage a work call well.   Very often the phone rings during video meetings or while we are working on delicate business processes, and sometimes we are not ready to handle communicating with our clients in the best possible way. To avoid the risk of seeming rushed or of transmitting insecurity to our potential clients, it is convenient to equip ourselves with some simple rules and take advantage of the competitive advantage that modern remote secretarial services offer.    1) SMILE   When we are face to face with a client we move within non-verbal signals (made of gestures, postures, expressions) that facilitate c...